Shipping Policy
Contact Information
For any inquiries or concerns regarding shipping, please contact us at:
Email: helpwinkshape@gmail.com
Processing Time
Orders are processed within 1-3 business days.
Processing times may vary during high-volume periods, such as holidays or promotional events.
Estimated Shipping Time
The estimated delivery time for orders is 5-10 business days.
Please note that delivery times are estimates and may vary depending on the shipping destination and other factors outside our control.
Shipping Delays
Shipping delays may occur during stock count periods, which are conducted at specific times throughout the year.
For gift orders, we recommend placing your order at least 15 days prior to the required date to ensure timely delivery. Please confirm the date you need the product when placing the order.
Shipping Insurance
At this time, we do not offer shipping insurance.
Customers are encouraged to ensure that the shipping address provided is accurate to avoid delays or issues with delivery.
Returns and Refunds
For details on our return and refund policy, please refer to our Return and Refund Policy.
Warranty
All products are covered by a 30-day warranty, starting from the day the customer receives the item, please refer to our Return and Refund Policy first.
For warranty claims, please contact us at helpwinkshape@gmail.com with your order details and a description of the issue.
Customs and Duties
For international orders, customs and import duties may apply.
These charges are the responsibility of the customer. Please check with your local customs office for more information on potential fees.
Address Changes
If you need to update your shipping address after placing an order, please contact us at helpwinkshape@gmail.com as soon as possible.
Address changes can only be made before the order is shipped.
Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to resend the package.
Tracking Information
Tracking details will be provided via email once your order has been shipped.
Please allow up to 48 hours for the tracking information to update.
Lost or Stolen Packages
WinkShape is not responsible for lost or stolen packages that have been marked as delivered by the carrier.
If you believe your package is lost or stolen, please contact the shipping carrier directly to file a claim.
Failed Delivery Attempts
If a package is undeliverable due to multiple failed delivery attempts, the customer will be responsible for any additional fees incurred for reshipment or return.
Thank you for shopping with WinkShape! We are committed to providing a smooth and reliable shipping experience for all our customers.